On-site Service and Support
PC Guardian Agent is a proactive preventative maintenance service. It is not a guarantee that your computer will never have a breakdown. Parts can and will fail. You may also need other services such as upgrading your memory, replacing your hard drive, setting up a wireless network, installing a wireless printer, or cleaning out the dust from inside your machine. These types of tasks cannot be addressed remotely. This is why we provide the option of on-site service and support in our professional and ultimate support packages. When circumstances require an on-site visit we will send a certified technician to your home or office to fix the problem.
24/7 Monitoring Of Your PC
The secret to PC Guardian Agent is the guardian agent itself. The agent is a lightweight software application that is installed on your PC. It is firewall friendly and runs in the background. Within minutes of installing PC Guardian Agent on your computer, the agent begins monitoring your PC's vital signs. If any problems are detected, both you and our monitoring center are instantly notified. Because the agent is in constant communication with our monitoring center it can be directed to perform all kinds of tasks to your benefit. Monitoring, alerting, maintenance, reporting, and remote support are all part of the agent's mission.
PC Guardian Agent uses email to alert you when any problems are detected with your PC. Alerts are ranked by priority from medium, to high, and critical. Our monitoring center also receives these alerts where they are reviewed by a certified technician. If it is determined that an alert requires further action you will be notified by email or phone. Because monitoring results are saved in our database, trend analysis is also available. For example, by looking at your disk usage over time we can predict when you may run out of disk space. This gives you time to address the problem before it becomes a bigger issue.
Weekly Maintenance Jobs
Keeping your computer running at peak performance levels translates directly into productivity gains. If you spend an hour a day working on your computer, a 10% loss in your PC's performance adds up to almost week of lost time over the course of a year. This is why PC Guardian Agent runs weekly maintenance jobs to clean and tune your PC. This keeps your PC running efficiently letting you be more productive at your daily tasks.
When PC Guardian Agent is installed on your computer it also deploys the Logmein Pro remote access utility. This provides our monitoring center with remote access to your computer allowing us to troubleshoot and fix many issues that may arise. PC Guardian Agent also continues to work for you even when you take your computer on the road. As long as you have access to an internet connection, the PC Guardian Agent continues to monitor your PC and provide remote access if necessary. This can be an invaluable feature when faced with problems while you are traveling.
24/7 monitoring of your PCs vital signs.
Instant email alerts when a problem is discovered.
Weekly maintenance jobs keep your PC running at peak performance levels.
Weekly reports on your PC's health status.
Remote support for fixing the majority of problems.
On-Site service for problems or tasks requiring a hands on technician.